Concierge & Front Desk Staffing
We recruit, place, and manage concierge and front desk professionals for properties, events, and guest-facing environments—with systems for call outs, coverage, shift logs, SOPs, and quality audits built into the operation.
See our process
Coverage plans
Bench strength and escalation paths for planned and last-minute needs.
Shift visibility
Logs, attendance notes, handoffs, and site-specific updates in one workflow.
Quality audits
Regular checks against presentation, communication, SOP, and client standards.
A hiring process designed for guest-facing roles.
We match presentation, communication style, hospitality instincts, and site expectations before anyone steps behind your desk.
01
Role intake
We define building tone, post orders, schedule blocks, uniform expectations, and visitor-flow realities.
02
Talent screening
Candidates are evaluated for reliability, hospitality judgment, communication, and front-desk readiness.
03
Site onboarding
We train against SOPs, access procedures, resident or guest expectations, escalation paths, and daily reporting.
04
Managed placement
A coordinator monitors attendance, documentation, coverage, and performance once the desk is live.
What we manage after the hire.
The value is not just finding someone. It is keeping the desk covered, documented, and aligned with your standards every shift.
Managed like an operating desk, not a one-time placement.
Every shift has context: who is scheduled, what changed, what was logged, and what needs attention next.
Call outs
When someone calls out, our team logs the event, confirms urgency, contacts trained backups, and keeps the client updated until the shift is covered or escalated.
Coverage planning
We map recurring schedules, peak hours, event days, backup pools, and approval paths so coverage does not depend on a single person.
Shift logs
Attendance, incidents, handoffs, guest notes, package issues, and manager instructions are captured so nothing lives only in memory.
SOP alignment
We convert your operating expectations into desk-ready instructions, then review them during onboarding, refreshers, and performance check-ins.
Client communication
You get clear updates on staffing changes, attendance, concerns, and improvements without needing to chase down the desk.
Event support
For resident, guest, or property events, we plan coverage needs, briefing notes, arrivals, handoffs, and the post-event closeout.
Quality audits keep standards visible.
Our audits focus on what visitors and residents actually experience: appearance, tone, response time, documentation, SOP compliance, escalation judgment, and professionalism at the desk.
Presentation and uniform compliance
Guest, resident, and vendor communication
Shift log completion and handoff clarity
SOP adherence and escalation timing
Client feedback and corrective action tracking
Tell us about your schedule, traffic patterns, event calendar, and coverage concerns. We will shape a staffing model around the desk you actually operate.